2-year product warranty

Warranty

GreenTec uses only high-quality components designed and tested to survive the modern requirements when landscaping and maintaining green areas. That’s why GreenTec provides a 2-year product warranty as standard on all of our machines.

Our confidence in the durability and reliability of everything we develop and produce, means that you can be assured that your machine has what it takes to get the job done: season after season, year after year.

Our product warranty applies for 2 years, starting at the date of delivery from the dealer. Ultimately, the product warranty will outline the responsibilities of each party – manufacturer, dealer and owner.

Be sure to understand what the product warranty covers, what it doesn’t cover and what you need to do to protect your warranty coverage.

Protecting the machine's warranty coverage:

GreenTec must be notified in writing of errors or defects in the sold machine no later than 8 days after the error was or should have been registered by the end-user. If not notified within this period, the customer is not entitled to submit claims regarding errors or defects.
GreenTec is entitled and obliged to remedy all errors and defects within the specified coverage of the product warranty, being able to decide freely whether such remediation must take place in the form of repair or replacement of the defective part(s).
Warranted parts, can be re-called upon by GreenTec for inspection, if needed. Unless otherwise agreed, warranted parts must be available for return, free of charge, to GreenTec’s After-sales service department - no later than 14 days after replacement.
When warranty work is carried out, always make sure to have the original invoices for any spare parts used, and timesheets for the labour and working hours available as documentation.

The warranty covers:

Defective or faulty design and/or materials.
Improper or faulty workmanship.
Original GreenTec parts and materials.

(Labour costs associated with a warranty are always settled at a fixed standard rate, agreed between GreenTec and our dealers.)

The warranty does not cover:

Normal wear and tear.
Insufficient service and maintenance.
Improper use and/or handling of the machine.
Overloading of the machine and equipment.
Incorrect installation and/or mounting.
Use of non-original spare parts and materials.
Any 3rd party modifications made to the machine.
Hydraulic- and/or gear oil, lubricants, or any other propellants.
Compensation for driving/transport or any consequential costs.
Any damage and defects due to violation of road and/or traffic regulations.

(GreenTec's warranty obligation is conditioned to the customer documenting that an identified deficiency or fault is not due to any of the above circumstances.
GreenTec assumes no liability for any of the above mentioned points, including loss of profits, lost earnings and other consequential financial loss.)

Warranty process for end-users

Contact your dealer

We handle warranty claims through our network of dealers. Please contact the dealer where the GreenTec product was originally purchased and registered.
Submit warranty claim
Make sure to provide your dealer with a thorough description of what is defective and/or faulty about the product.

For faster processing, always provide the following information and material:
- Machine serial number.
- Pictures and/or videos of guaranteed items.
- Total running hours of the machine.
- Date of damage.
Await warranty processing

When your dealer has received the warranty claim for the product, a warranty ticket is created, which is confirmed and processed according to our warranty terms and conditions.

Our after-sales service team always strives to provide an immediate response, as soon as a warranty ticket is submitted by and end-user through one of our dealers.

Warranty process for dealers

Create warranty ticket
When a warranty claim is submitted by an end-user, a warranty ticket is created by the dealer on our web portal: GreenTec Extranet.

To create a warranty ticket for a GreenTec product, login to the GreenTec Extranet, and navigate to the "Warranties"-section of the portal.

Click on: "Create Warranty", and specify the details associated with the warranty claim.

For faster processing, always provide the following information and material:
- Pictures and/or videos of guaranteed items.
- Description of what is defective and/or faulty about the product.
- Description of conducted repairs on the product.
- Invoices on original spare parts and/or labour costs.
- Date of damage.
Warranty confirmation

Once we have received the warranty claim and the warranty ticket for the product has been created, we confirm and process the case according to our warranty conditions.

Our after-sales service team always strives to provide an immediate response as soon as a warranty ticket is created by one of our dealers.
Warranty decision
A warranty ticket created on a GreenTec product inside the 2-year warranty period, is accepted within our warranty terms and conditions.

A warranty ticket will be rejected, due to:
- Normal wear and tear.
- Insufficient service and maintenance.
- Improper use and/or handling of the machine.
- Overloading of the machine and equipment.
- Incorrect installation and/or mounting.
- Use of non-original spare parts and materials.
- Any 3rd party modifications made to the machine.
- Hydraulic- and/or gear oil, lubricants, or any other propellants.
- Compensation for driving/transport or any consequential costs.
- Any damage and defects due to violation of road and/or traffic regulations.

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Warranty

Warranty process for end-users

Warranty process for dealers

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